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Green Vertex Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

info@greenvertex.dev

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Purchase or account history

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Records of meetings and decisions

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Names and contact information

  • Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • Purchase or viewing history

  • Website and app user journey information

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legitimate interest:

    • We process personal data based on our legitimate interests, which include: Improving Our Services: We analyze usage patterns to enhance our services, ensuring they are more efficient and effective for our users. Customer Support: To provide timely and effective customer support, we may need to access and use your data to resolve issues and respond to inquiries. Marketing and Communication: We use data to personalize marketing communications, offering relevant information and promotions that may be of interest to you. You have the right to opt out of these communications at any time. Security and Fraud Prevention: Ensuring the security of our platform and services is crucial. We process data to detect, prevent, and respond to fraud, unauthorized activities, and other security risks. Business Operations: To conduct and manage our business operations, including financial management, reporting, and legal compliance. Research and Development: We use data to conduct research and analysis, which helps us improve existing services and develop new features and products. We ensure that our processing of your data is balanced against your privacy rights and freedoms. You have the right to object to our use of your data based on our legitimate interests, and we will review and respond to such objections promptly.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

  • Contract

  • Legitimate interest:

    • We process personal data based on our legitimate interests, which include: Improving Our Services: We analyze usage patterns to enhance our services, ensuring they are more efficient and effective for our users. Customer Support: To provide timely and effective customer support, we may need to access and use your data to resolve issues and respond to inquiries. Marketing and Communication: We use data to personalize marketing communications, offering relevant information and promotions that may be of interest to you. You have the right to opt out of these communications at any time. Security and Fraud Prevention: Ensuring the security of our platform and services is crucial. We process data to detect, prevent, and respond to fraud, unauthorized activities, and other security risks. Business Operations: To conduct and manage our business operations, including financial management, reporting, and legal compliance. Research and Development: We use data to conduct research and analysis, which helps us improve existing services and develop new features and products. We ensure that our processing of your data is balanced against your privacy rights and freedoms. You have the right to object to our use of your data based on our legitimate interests, and we will review and respond to such objections promptly.

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

  • Consent

  • Contract

  • Legitimate interest:

    • We process personal data based on our legitimate interests, which include: Improving Our Services: We analyze usage patterns to enhance our services, ensuring they are more efficient and effective for our users. Customer Support: To provide timely and effective customer support, we may need to access and use your data to resolve issues and respond to inquiries. Marketing and Communication: We use data to personalize marketing communications, offering relevant information and promotions that may be of interest to you. You have the right to opt out of these communications at any time. Security and Fraud Prevention: Ensuring the security of our platform and services is crucial. We process data to detect, prevent, and respond to fraud, unauthorized activities, and other security risks. Business Operations: To conduct and manage our business operations, including financial management, reporting, and legal compliance. Research and Development: We use data to conduct research and analysis, which helps us improve existing services and develop new features and products. We ensure that our processing of your data is balanced against your privacy rights and freedoms. You have the right to object to our use of your data based on our legitimate interests, and we will review and respond to such objections promptly.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

  • Contract

  • Legitimate interest:

    • We process personal data based on our legitimate interests, which include: Improving Our Services: We analyze usage patterns to enhance our services, ensuring they are more efficient and effective for our users. Customer Support: To provide timely and effective customer support, we may need to access and use your data to resolve issues and respond to inquiries. Marketing and Communication: We use data to personalize marketing communications, offering relevant information and promotions that may be of interest to you. You have the right to opt out of these communications at any time. Security and Fraud Prevention: Ensuring the security of our platform and services is crucial. We process data to detect, prevent, and respond to fraud, unauthorized activities, and other security risks. Business Operations: To conduct and manage our business operations, including financial management, reporting, and legal compliance. Research and Development: We use data to conduct research and analysis, which helps us improve existing services and develop new features and products. We ensure that our processing of your data is balanced against your privacy rights and freedoms. You have the right to object to our use of your data based on our legitimate interests, and we will review and respond to such objections promptly.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Legitimate interest:

    • We process personal data based on our legitimate interests, which include: Improving Our Services: We analyze usage patterns to enhance our services, ensuring they are more efficient and effective for our users. Customer Support: To provide timely and effective customer support, we may need to access and use your data to resolve issues and respond to inquiries. Marketing and Communication: We use data to personalize marketing communications, offering relevant information and promotions that may be of interest to you. You have the right to opt out of these communications at any time. Security and Fraud Prevention: Ensuring the security of our platform and services is crucial. We process data to detect, prevent, and respond to fraud, unauthorized activities, and other security risks. Business Operations: To conduct and manage our business operations, including financial management, reporting, and legal compliance. Research and Development: We use data to conduct research and analysis, which helps us improve existing services and develop new features and products. We ensure that our processing of your data is balanced against your privacy rights and freedoms. You have the right to object to our use of your data based on our legitimate interests, and we will review and respond to such objections promptly.

Where we get personal information from

  • People directly

  • Publicly available sources

How long we keep information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including the following:

  1. Active Interest: We keep your contact details as long as we believe you are interested in our products or services. This helps us provide relevant updates and offers that may be of interest to you.

  2. Contractual Obligations: If we have an ongoing contract with you, we will retain your information for the duration of the contract to ensure proper administration and fulfillment of our obligations.

  3. Legal Requirements: We may also retain your information for longer periods if necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect our legal rights.

  4. Business Operations: For purposes of maintaining accurate business and financial records, we may retain your information as required by applicable laws and regulations.

When your information is no longer needed for these purposes, we will securely delete or anonymize it. You have the right to request the deletion of your personal data at any time, and we will consider such requests in accordance with our legal obligations and legitimate interests.

Who we share information with

Data processors

CRM and marketing tool providers

This data processor does the following activities for us: Store our customer records and manage marketing campaigns

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

26 July 2024

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